Customer complaint (8D report)

Action Management

MSO Customer Complaints enables the simple and traceable recording, processing and evaluation of customer complaints in accordance with the 8D method.

MSO > Action Management > Customer complaint (8D report)

Customer complaint (8D report)

Action Management

MSO Customer Complaints enables the simple and traceable recording, processing and evaluation of customer complaints in accordance with the 8D method.

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Customer_Complaint_8D_Report_Template_Cockpit

MSO Customer Complaints enables the simple and traceable recording, processing and evaluation of customer complaints in accordance with the 8D method. Including definition and follow-up of immediate, corrective and preventive measures. The integrated 8D form can be saved directly from the application or sent directly to the customer, for example. Data such as article master, customer master, supplier master etc. can be imported and updated via interfaces. Complaints in MSO can also be automatically created and started for processing via interfaces with the recording of complaints in other systems. Evaluation options according to customers, products/articles, locations/areas, quantities and costs enable online analysis, for example with Pareto diagrams.

What exactly is an 8D report?

The 8D method is a standardized problem-solving approach that uses eight defined steps to identify and eliminate the cause of quality problems. The 8D report is the document that documents the results of the processing of a complaint according to 8D.
Which companies/industries is the 8D report template suitable for?

It was originally developed in the automotive industry, but it is suitable for almost any industry that requires a structured approach to problem solving, including manufacturing, services, IT and more.
Do I need any prior knowledge to use this template?

It is advantageous to have basic knowledge of quality management, but the template is designed to be intuitive and easy to use with accompanying instructions.
Can I customize the template to my specific needs?

Yes, our 8D report template is flexibly configurable and can be easily adapted to the specific needs and requirements of your company;
How does the template promote teamwork?

The 8D template includes sections for documenting team members, their roles and regular team meetings to ensure that everyone is involved in the process.
How does the 8D report differ from other problem-solving techniques?

The 8D report emphasizes a step-by-step approach, from problem definition to verification of solution effectiveness, and places great emphasis on teamwork and sustainable solutions.
Where can I get support with further questions?

If you have any further questions or require assistance with the use of our template, please feel free to contact us using our contact form.